Information Services
The City of Memphis Information Services manages the City's use of existing and emerging technologies in government operations, and its delivery of services to the public. Information Services works to improve City government's efficiency through technology and to make communications with the City uncomplicated and clear.

Vision Statement
"To be recognized as a leading provider of innovative IT solutions for municipal services."

Mission Statement
"Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities."

Contract and Budget Administration
Effectively manages City's contracts with third party organizations and supports City divisions' information technology funding needs by providing capital budget planning and procurement assistance.

Application Services
The Applications team maintains and supports over 120 applications which consists of Oracle E-business Suite, Microsoft Applications, Web Services and other Legacy applications.

Data Center Services
Manages a world-class network operation data center that houses the City's mission critical applications, communications, and e-Government initiatives.

Data Communication Services
Provide connectivity to over 200 city facilities using city-owned fiber network. We proactively monitor critical infrastructure systems and components.

Desktop Support
Troubleshoots computer, printer and communications problems. Sets up, assembled, installs, configures, modifies, moves and/or relocates hardware/software per end users requests.

GIS Enterprises
Provide organization-wide accessibility to location based data and software applications from a centralized portal. Provide accessibility to GIS data to the region with analysis capabilities via the internet.

Information Systems Security
Firewalls, Intrusion Detection for Network Security, VPN for remote access, protection against Viruses and Spam, Encryption for web file systems.

Read City of Memphis Information Security Policies Here

Internet and Intranet Services
The Web Services team provides Web Design, implementation and content management for the City's Internet and Intranet websites.

Project Management
The Project Management team effectively manages all of IT related projects. Works with the City's divisions to support their business processes and assist to improve these processes through technology solutions.

Strategic Business Services
Supports the City divisions' short- and long-term information technology needs through effective business strategic planning, information technology budget planning, business process re-engineering and technology recommendations that address business and organizational challenges.

Technology Service Desk
The Technology Service Desk manages incoming help requests for computer, telecom, applications, and other related technology issues from end users via telephone, email and fax. Service Desk operates 24 hours, 7 days a week.

Telephone Services
The Telephone Services team supports 4600+ telephone handsets across all City divisions, leverages the data network for Voice over IP (VoIP) services. As well, they manage critical applications for telecommunications systems support.

Departments and Contact Information:

Department Manager Email
Executive Office Mike Rodriguez, Interim Director & Chief Information Officer
Executive Office Michael Jones, Deputy Chief Information Officer
Desktop Support / Technology Service Desk Dianne Holloway
Mike Rodriguez
Interim Director and CIO

Information Services Strategic Framework

Information Services
119 S. Main
Memphis, Tn 38103
(901) 636-6229
Fax: (901) 385-7757

Service Desk:
(901) 636-6100

8:30 am - 5:00 pm
Monday - Friday
Copyright 2017 City of Memphis
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