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City Claims

Welcome to the City of Memphis Claims Department website. This website is intended to facilitate the reporting of claims presented against the City of Memphis. The website encourages electronic filing of claims.  Filing electronically gives users the ability to immediately track progress of claims and allows users to submit claim information quickly and easily.  (NOTE:  Online claims tracking will only be available for claims filed with the City of Memphis Claims Office after February 17, 2015.  Claimants should contact the City Claims Department to inquire about any claim filed before said date).  


To file a claim manually, claimants should call the City Claims Department at (901) 636-6616.  Claimants will be directed to leave a voicemail message (which should include the claimant’s name, mailing address, contact number and a brief description of the claim) and they will receive a claim form by mail.  Claimants should submit completed claim form in person, by mail or by fax using the following contact information:


City of Memphis Claims Department
2714 Union Extended, Suite 200
Memphis, TN 38112
(901) 636-6616 Phone
(901) 636-6605 Fax


Before you start the reporting process, the City Claims Department recommends that you visit the Frequently Asked Questions (FAQ) section.
Once your electronic form is processed, City Claims personnel will contact you. If you have questions, please contact the Claims Department at (901) 636-6616.

DISCLAIMER
This website is controlled by the City of Memphis. This website is identical in look and feel to the City's official site, and all policies applicable to the official City site are applicable to this site, except as set forth below. By using this online service or by filing manually, users are agreeing to the following terms:

  • The acknowledgement of this claim in no way waives the immunity of the City of Memphis, as governed by the GTLA, nor is it an admission of liability on behalf of the City of Memphis and/or its employee(s).
  • *The filing of false claims may result in the denial of your claim.
  • The affirmation that users have read and understand the above-mentioned statements in regards to accessing the City of Memphis Online Claims Reporting System or filing manually.

To access the City of Memphis Online Claims Reporting System to file a claim electronically, please click HERE.

Contact
City Claims Office
2714 Union Ext. Suite 200
Memphis, TN, 38112
(901) 636-6616
Fax: (901) 636-6605 

Hours:
   Monday - Friday
   8:30 A.M. - 5:00 P.M
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