Job Application Process FAQs

 

Please click on the desired questions provided below to see answers to the frequently asked questions on the Online Job Application Process.

 

General Online Access Questions

 

§  What if I do not have a computer or access to the Internet?

§  What if I do not have an e-mail address?

§  What do I do if I can’t remember my login information?

§  How does the application process work?

§  How do I find out what jobs are available?

§  Is my application profile information secure if I use City’s Online Application System?

§  I am using Internet Explorer but I’m still encountering technical errors in iRecruitment.

 

Completing the Application

 

§  How can I complete my online application?

§  Can someone help me complete the online application?

§  Can I save my application before I finish completing it?

§  What information do I need to complete the online application?

§  How long does it take to complete the online application?

§  What does the flashlight icon do?

§  What should I do if I get an error message?

§  If I have to update my application information or resume, should I terminate my application and re-apply after the update?

Applying for an Open Vacancy

 

§  How do I apply for a City job?

§  Is there any Training Video for the City’s Online Job Application Process?

§  What do I do if I use the "forgot your password" link and still cannot log in?

§  Can I apply for more than one job at a time?

§  Can I attach a resume or cover letter?

§  If I "withdraw" my application from a position, can I reapply?

§  How long is my application valid?

§  When/how can I make changes to my application?

§  I've been working for the City for a long time. Why do I have to fill out another application?

§  I missed the deadline, can I still apply?

§  How can I check the status of my application?

§  How can I confirm that my application submission is successful for a specific job vacancy?

§  I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?

§  How do I print my application?

 

 

 

 

General Online Access Questions

 

What if I do not have a computer or access to the Internet?

 

There are a number of places you can still get access to City's online application system:

 

§  Any of the public computers located at City Main Library at 3030 Poplar Ave;

§  PCs are located in the City's Human Resources Division – Employment Service Center at 125 North Main St., Room 1B-33, Monday through Friday, 8:00 a.m. until

5 p.m.;

§  A friend or family member’s PC that has Internet access

 

What if I do not have an e-mail address?

 

You can establish an email account at no charge using Yahoo, Google, Hotmail, or many other free services on the Internet. If you go to www.google.com and enter "free e-mail accounts" you will get search results with many free e-mail account options. These sites are very user-friendly and have step by step instructions for setting up a free e-mail account.

 

What do I do if I can’t remember my login information?

 

If you remember your user name (email address) but have forgotten your password, you can enter the user name and then click the "I forgot password" link. A new password will be sent to you via email within 24 hours.

 

How does the application process work?

 

Applicants can register on City's Online Application System and complete and save their application profile online. To register, go to City’s Career Opportunities web page from any computer with Internet access and click on the selection that describes your applicant status. After the closing date of a job vacancy, all applications will be screened by one of the Employment & Staffing personnel. Applicants who advance to the interview stage of the process are usually contacted within four to six weeks (and in some instances, longer) after the closing date listed on the vacancy. You may check the status of your application visiting City's Online Application System and logging in to your account. After a final selection is made, all applicants will be notified electronically that the position has been filled.

 

How do I find out what jobs are available?

 

Visit City’s Career Opportunities web page to access City's Online Application System. A list of available job vacancies can be viewed 24 hours a day on any computer with Internet access through a Job Search.

 

 

 

Is my application profile information secure if I use City’s Online Application System?

 

Your application is on a secure Web server and will be available to the City's Human Resources Department and the interviewer(s) for the specific job opening for which you apply. If the same position becomes available in a different department or with a different supervisor, your application may be reviewed for that opening by the responsible supervisor. City of Memphis does not share its database with other companies or localities.

 

I am using Internet Explorer but I’m still encountering technical errors in iRecruitment.

 

Try deleting the temporary internet files that buildup on your PC. Go to Tools, on the top of your browser and click Internet Options...Click on Delete Files... (No need to delete Cookies or other passwords and settings.) Also, avoid using your browser "Back" and "Forward" buttons while in City's Online Application System. Use the navigation buttons in the application to move from page to page.

 

Creating an Application

 

How can I complete my online application?

 

Applications are accepted via City's Online Application system which can be accessed through City’s Career Opportunities web page. From this link click on the selection that matches your employment status to reach our Online Application System. If you are a first time visitor, you will need to register with the site. If you are already registered, you can log in when you return. Once registered, you can create and/or edit your application profile online. Once you have completed your application and attached your application documents (resume and/or cover letter), you may apply that application profile to any of the open positions listed on City's job site - simply click on the icon in the "Apply Now" column for the Job Title that interests you. It will ask you to review your Application Profile information for accuracy and then will give you the option to submit your application package to that vacancy.

 

Can someone help me complete the online application?

 

Online Application Instructional Video is available to demonstrate an example City of Memphis Job Application process at City’s Career Opportunities web page (www.memphistn.gov à Areas of Interest à Career Opportunities). If you still have any issues completing your application or applying for a job, please contact City Information Services Technical Service Desk at service.desk@memphistn.gov.

 

Can I save my application before I finish completing it?

 

To save information you have entered, you must advance to the "Review" stage of the application process and hit "Finish". You may do so without completing all of the fields of the application (the information you did enter will be saved), however your application profile will be "applied" to the position without all of the necessary information needed to evaluate your credentials fully. In order to be fully considered for a vacancy, make sure you return to Online Application System and fully complete your application profile (by using the "My Account" link from the home page) prior to the closing date of a vacancy.

 

You must remember your user ID (e-mail address) and password to log back on. You cannot create an additional account with the same e-mail address.

 

What information do I need to complete the online application?

 

You need to have an e-mail address to register yourself with City’s Online Job Application System. In addition, you should have all of the specific details and information about previous work experience, education, certifications, and qualifications prior to beginning, including dates, salary amounts, names, and contact numbers. If you find you are missing a piece of information requested on the application, you may be able to skip the field and go back later to complete it. If you decide to do this, it is important that you return and complete the missing information before the closing date of the vacancy.

 

The application details you enter when you apply will be used to evaluate your qualifications for the job opening for which you apply, make sure it is accurate and contains all information requested. You should complete all fields that apply to you on the application details step of the process.

 

How long does it take to complete the online application?

 

The time it takes depends on several factors including the amount of work experience and education you have to enter, how fast you can type, etc. You should allow 30 to 60 minutes for the total process. You can speed up the process by collecting important information about previous work experience, education, certifications, etc., before you start creating your application.

 

What does the flashlight icon do?

 

The Flashlight icon indicates limited responses are available for a field. Click on a Flashlight to view response choices for a field. You may also enter the first letter of a word such as "y" for yes or "n" for no.  Use the tab key to exit the field and, if Yes or No is an available response choice, the Flashlight system will select "Yes" or "No" in the proper format.

 

What should I do if I get an error message?

 

Pay close attention to error and system messages for information on the specific problem. They often will tell you what field has a problem and a tip to correct it. If the message is general or you still cannot figure out the correction, you may e-mail City Information Services - Technical Service Desk at service.desk@memphistn.gov with the specific problem, and someone from Service Desk will assist you. Please send or have specific information, text of error messages, and screen shots if possible for the best service possible. In order to not lose information you have already entered, you may want to leave the problem field blank, finish the process, save your application, and then contact us. You may also want to try another PC in case it is a setting on your PC that is causing the error.

 

In the event of an approaching deadline, computers are available at the City of Memphis Employment Department (125 North Main St., Memphis, TN) and City of Memphis Main Library (3030 Poplar Ave, Memphis, TN) Monday thru Friday, 8:00 a.m. to 4:30 p.m.

 

If I have to update my application information or resume, should I terminate my application and re-apply after the update?

 

No. Only terminate your application if you do not want to be considered for the position. If you terminate your application the system will not allow you to reapply later using the same email user ID. You will have to make a fresh application using a different email address.

 

Applying for an Open Vacancy

 

How do I apply for a City job?

 

The application process has four steps:

 

1.      Go to City’s Career Opportunities web page and click on the option that matches your employment status.

 

2.      Register with City's Online Employment Application System. You must have an e-mail address to register with our site.

 

3.      Complete your application profile, including filling in your basic details, address, phone numbers, employment history, education qualifications, additional qualifications, and uploading resume.

 

4.      "Apply Now" to any job vacancies for which you qualify and that interest you.

 

It is important that you read and follow all instructions carefully and fully complete all of the applicable fields in your application details. Once you have completed your online application profile (which can be done at any time), you will use that application profile to apply for one (or more) of the jobs shown on City's Online Employment Application System. If you edit your application profile, it will be edited for any job you have already applied to (that is not already filled) and any future jobs to which you apply. If you have information to update, simply edit your application profile and it will be edited for all jobs to which you have applied.

 

You can use the Available Jobs Search feature on the Web site to find any open positions that interest you and for which you meet the qualifications. Once you get the Search Results, click on the Job Vacancy Name (e.g. 11-100) link in the name column to view the full vacancy description. From here, you can click on the "Add To Basket" button to put this vacancy in your "Jobs Basket" for further or later consideration, or you can click on the "Apply Now" button to apply. If you have already viewed the vacancy description or know that it is the vacancy to which you want to apply, you can simply click on the icon in the "Apply Now" column for the Job Title that interests you straight from the Search Results page.

 

Be sure to remember your user name (e-mail address) and password so you can log back into the system at any time. You should make a note of these and keep them handy. You cannot create a second account using the same e-mail address. If you forget your password, you can click on the "forget your password" link and a new password will be e-mailed to you. If you need additional assistance, please contact the Technical Service Desk at service.desk@memphistn.gov.

 

Is there any Training Video for the City’s Online Job Application Process?

 

Yes. It can be accessed by clicking “Online Instructions (Video)” link on the Career Opportunites web page, and then clicking on “Non-City Employee Application Process” section.

 

What do I do if I use the "forgot your password" link and still cannot log in?

 

If you use the "forgot your password" link and do not receive a new password (due to your e-mail settings) or the new password you receive still does not work, please contact the City of Memphis Information Services – Technical Service Desk at service.desk@memphistn.gov.

 

Can I apply for more than one job at a time?

 

Yes, once you have completed your online application profile through City's Online Employment Application System, you can apply to multiple job vacancies that are currently open and on the Job Listing. Even days or weeks later, all you have to do to apply for another job is to log back on to the site and apply the application profile you submitted and/or last updated will still be in the system available for you to update and/or submit for another job opening.

 

Can I attach a resume or cover letter?

 

Yes. You may attach a resume and cover letter as part of your application profile entry.

 

If I "withdraw" my application from a position, can I reapply?

 

No, unfortunately if you withdraw your application at any time you will not be able to reapply for that position. We encourage you not to withdraw from a position unless you are certain you have no interest in the position or positions of this nature. Please note that once you advance to the "Review" stage of the application process and hit "Finish", you will not be able to reapply to the same position or update the information that has been submitted.

 

How long is my application valid?

 

After you register on City's Online Employment Application System, your profile remains active as long as you access it regularly.

 

When/how can I make changes to my application?

 

You will be able to update your profile and upload a new resume, but once you submit an application for a particular position, you will not be able to go back and update or make changes to the submitted application.  Changes that you make to your profile will be reflected for any new position that you apply for.

 

1.      Using City's Career Opportunities page, log in (for Non-City Employee applicants using your username (e-mail address) and password and for current/past City Employees using your Employee Self-Service username and password, and going to the CMEM Employee Self-Service à Online Application Menu).

 

2.      Click on "My Account" in the blue bar at the top of the page on the left side under the City of Memphis seal.

 

3.      Make the desired changes to your application profile for all of the tabs that are applicable and save on each tab. Your original application profile is replaced with the new version.

 

4.      Your current application profile that is applied to job vacancies is updated and the next time you apply for a job vacancy, your revised application will be used as well.

 

I've been working for the City for a long time. Why do I have to fill out another application?

 

Applications are required of each person applying for a job vacancy. It is likely that you may have acquired additional skills, experience, and education since you originally applied that should be considered. In addition, completing an online application ensures your qualifications and personal information will be documented and ensures accurate applicant tracking information for every position. If you are already working for the City of Memphis, you should apply through your CMEM Employee Self-Service responsibility in the City's Oracle HR system.

 

I missed the deadline, can I still apply?

 

As with any job vacancy, once a closing date (deadline) has passed, no applications will be accepted. Please continue to visit City’s Online Application System, and apply for new jobs as they become available.

 

How can I check the status of my application?

 

When you log in to City's Online Employment Application System (Non-City Employee applicants using your username (e-mail address) and password at Non-City Employee Login ; Current/Past City Employees using your Employee Self-Service username and password at Employee Self Service Login, and going to the CMEM Employee Self-Service responsibility > Online Application Menu), you will be taken to your "Welcome" page. On your welcome page under the "Jobs Applied For" you should see the most recent jobs for which you have applied. The "Status" column can help you determine where your application is in the recruiting process. The status of "Active Application" means the application has been received for that position.

 

How can I confirm that my application submission is successful for a specific job vacancy?

 

When you log in to City's Online Employment Application System (Non-City Employee applicants using your username (e-mail address) and password; Current/Past City Employees using your Employee Self-Service username and password, and going to the CMEM Employee Self-Service responsibility à “Online Application” Menu) and you see the list of applied Jobs on your "Welcome" page, you will know that your application has been received for that job vacancy.

 

I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?

 

Look for messages from your computer alerting you to necessary setting changes. Pay close attention to system messages for information on the specific problem. You may e-mail (service.desk@memphistn.gov) City of Memphis Information Services with the specific problem and someone from Application Support will assist you. Please send specific information, text of error messages, and screen shots if possible. In the event of an approaching deadline, computers are available at the City Human Resources Department (125 North Main St.) and the City of Memphis Main Library at 3030 Poplar Ave.

 

How do I print my application?

 

You do not need to print your application because your account information, job application history and status are available to you online 24 hours a day, 7 days a week. If you still need to have a printed copy, the best option is to use the printer icon for the browser you are using and print the screen. To get a full print out of your application package, you will need to print all screens.