Recommended Browser Settings

 

Please see below for many of the recommended browser setting and browser related issues pertaining to the City’s Online Application Process/Employee Self Service.

Click on the desired question to see the corresponding answer.

 

 

§  What are the Minimum Browser Software Requirements to access City’s Online Application System/Employee Self Service?

 

§  What are the recommended browser settings to avoid unexpected run time errors?

 

o   Internet Explorer

o   Firefox

o   Mac-Safari

 

§  What should I do if my browser is preventing City’s Online Application or Employee Self Service web pages from launching?

 

§  What to do if I am using Internet Explorer but I’m still encountering technical errors in accessing Online Application System?

 

§  Online Instructions Video isn’t working properly in my browser, am I supposed to do any changes to my browser settings?

 

 

 

What are the Minimum Browser Software Requirements to access City’s Online Application System/Employee Self Service?

 

City’s Online Application System and Employee Self Service are best viewed and accessed using Internet Explorer Browser 6.0 or above, Firefox 3.0.x or higher, and Mac-Safari browser 1.3.x or above. Please note that Mac-Safari needs few browser setting changes as provided in the next question on recommended browser settings.

 

§  To verify your browser version, click “Help” on the menu bar at the top of your browser.

§  Click on ‘About Internet Explorer’ or ‘About Mozilla Firefox’ or ‘About Safari’.

§  Please ensure the Version of your browser match these requirements:

o   Internet Explorer Version 6.0 (or higher) Or

o   Firefox Version 3.0.x or higher Or

o   Safari 1.3.x or above.

 

What are the recommended browser settings to avoid unexpected run time errors or potential security issues?

 

§  Internet Explorer

 

§  Page Refresh

When using City’s Online Application/Employee Self-Service system it is important to ensure that the most current data is being viewed. You may check if the page has been updated since your last visit by manually refreshing the page, however it is desirable for this to be done automatically through Internet Explorer (IE) browser by setting the following parameter from the browser menu as follows;

IE7 and IE8 Users

§  Select Tools -> Internet Options -> General tab -> Browsing History -> Settings button.

§  Select 'Every time I visit the webpage'.

§  With this option set Internet Explorer will check if the page has changed since it was last viewed.

IE6 Users

§  Select Tools -> Internet Options -> General tab -> Settings button.

§  Select 'Every visit to the page'.

§  With this option set Internet Explorer will check if the page has changed since it was last viewed.

§  Disable Script Debugging:

 

§  Go to Internet Explorer Browser -> Tools Menu

§  Click on Internet Options

§  Click on the Advanced Tab once Internet Options window is open.

§  Ensure “Disable Script Debugging (Internet Explorer)” and “Disable Script Debugging (Other)” is checked under Browser settings section.

 

§  AutoComplete in Internet Explorer

IE can automatically show previous values entered in the same form field. For privacy and security reasons this feature should be disabled as follows; 

§  Go to Tools -> Internet Options -> Content 

§  Click the AutoComplete button

§  Uncheck the 'Forms' and 'User names and passwords on forms' boxes.

§  If you are re-doing your previously incomplete online application

 

§  HTTP 1.1/Keep Alive Settings

Users should have the HTTP 1.1/Keep Alive option enabled.

To set this option, from the browser menu select;

§  Tools -> Internet Options -> Advanced tab -> HTTP 1.1 Settings.

§  Please ensure 'Use HTTP 1.1' and Use HTTP 1.1 through proxy connections' are both ticked.

§  Shared Desktop Security

For security reasons, if a PC is shared by multiple users it is also advisable not to save encrypted pages onto the drive. To set this option, please go to Tools -> Internet Options -> Advanced tab -> Security settings and tick 'Do not save encrypted pages to Disk'.

 

§  Enable Active and Java Scripting:

 

§  Go to Internet Explorer Browser -> Tools Menu

§  Click on the Security Tab.

§  Click on the Custom Level button.

§  Ensure “Active Scripting” and “Scripting of Java Applets” is enabled under the Scripting settings section.

§  Click OK button.

 

§  Firefox

 

Firefox does not need any specific recommended settings other than removing pop-up blocker tick (if it had already been ticked) in Tools -> Options -> Content -> ‘Block pop-up windows’.

 

 

§  Mac-Safari

 

Please do the below recommended Mac-Safari Browser Settings to access Online Application System/Employee Self Service without any issues:

 

§  Go to ‘Preferences > Security > Web Content’.

§  Select ‘Enable Plugins’, ‘Enable Java’, and ‘Enable JavaScript’.

§  Do not select ‘Block Pop-Up Windows’.

§  From the Safari Menu go to ‘Preferences > Advanced’ and select ‘Press Tab to highlight each item on a webpage’.

 

 

What to do if I am using Internet Explorer but I’m still encountering technical errors in accessing Online Application System?

 

Try deleting the temporary internet files that buildup on your PC, Delete Cookies, and increase amount of disk space to use for temporary internet files to 50 MB. Also, avoid using your browser "Back" and "Forward" buttons while using Online Application. Use the navigation buttons in the application to move from page to page.

§  Delete Temporary Internet Files

Ensure you have cleared temporary Internet files.

§  Delete Cookies

Ensure you have cleared temporary cookies.

§  Refresh Web Pages

Through your Web Browser toolbar, do the following:

What should I do if my browser is preventing City’s Online Application/Employee Self Service web pages from launching?

§  Disable pop-up blockers
§  Ensure dial-up connection does not time-out

 

Online Instructions Video isn’t working properly in my browser, am I supposed to do any changes to my browser settings?

 

The following browser changes needs to be done for the Online Instructions Video to work along with the Video:

 

-> Settings -> Exceptions, if Block pop-ups are enabled on your IE browser.