If you can no longer keep your pet and must surrender him or her, and you have ID proving residence in Shelby County (excluding Bartlett, Germantown, and Collierville), you may surrender your pet at MAS by appointment only.
Appointments are available on Wednesdays, Thursdays, and Fridays from 12 to 4 p.m. Please note: Per National Animal Care & Control Association recommendations, MAS is currently accepting only emergency intakes (the animal poses an immediate threat to public safety or requires immediate medical care). Read more.
Please call 901-636-1418 to get more information and make your owner surrender appointment. We also encourage you to review the surrender alternatives below to see if there’s any way you can keep your pet.If you are surrendering your pet and are able to have a veterinarian give vaccines (particularly distemper/parvo and bordetella) before surrendering, we recommend doing that and bringing that paperwork with you at the time of surrender. You will help protect your pet’s immune system in the stressful shelter environment where they will be exposed to other animals with unknown medical histories. It also helps protect the pets that are already in our care.
Please note: Memphis Animal Services is not a no-kill shelter. Unfortunately, your pet may be euthanized if we run out of space.
ALTERNATIVES TO SURRENDERING YOUR PET
Many pet owners face challenging situations where they feel that turning their pet in to a shelter is their only option. Depending on your situation, there may be other options for you that would allow you to keep your pet!
Find a new home for your pet using Rehome by Adopt-a-Pet and the Petco Foundation
Using Adopt-a-Pet.com Rehome, you can 1) create a profile for the pet you’re rehoming, 2) review adoption applications, 3) meet adopters, and 4) finalize the adoption. Adopt-a-Pet.com is a trusted non-profit organization and their dedicated team of pet experts offers support you throughout the process of rehoming your pet. They offer expert advice and safe meeting zones to provide a safer alternative to online classifieds.
See below for a list of common reasons people surrender pets, as well as how to get help.
My pet has behavior issues.
Memphis Animal Services offers a behavior helpline staffed by an animal behaviorist to help pet owners in Memphis work through behavior issues in the hopes we can keep pets with the families who love them. Click here to take advantage of this free service which is funded by a grant from Maddie’s Fund!
I’m moving and can’t take my pet.
There are many pet-friendly housing options in the Memphis area. Be sure to give yourself plenty of time when you know you’ll be moving to check around for pet policies that will allow your pet. Some helpful resources are the lists of pet-friendly options at Apartment List, Apartment Guide, Zillow, and Rent to Own Labs.
If you’ve been forced to move and can’t afford the pet deposit at a new place, you may qualify for the Throw Me a Bone project, funded by ALIVE Rescue Memphis. This program exists to provide funds or supplies to keep pets in loving families instead of being surrendered to shelters. Click here to request assistance from this program. Please allow 72 hours for a response.
My pet is injured or sick and I don’t know where to take them.
There are many veterinarians in the Memphis area; click here for a Google search of Memphis veterinarians. Memphis also has several emergency vets who see sick/injured pets after hours and on weekends and holidays.
Our local emergency veterinary offices include:
- Animal Emergency Center – 3767 Summer Avenue
- PETMED Emergency Center – 555 Trinity Creek Cove
- Memphis Animal Emergency – 2192 Central Avenue
I can’t afford to care for my pet.
CareCredit – The CareCredit healthcare credit card helps to manage veterinary expenses— everything from routine exams to unforeseen emergencies. It is subject to credit approval, the amount of credit extended depends on your credit rating, and you must make sure the veterinarian you’re using accepts CareCredit (not all do).
Throw Me a Bone project (funded by ALIVE Rescue Memphis) – This is a fund set up to help loving families keep their pets instead of surrendering to a shelter when there is some expense they can’t handle, either because an emergency has come up or because the family has fallen on hard times. They can provide funding or supplies ranging from veterinary care, food, kennel, fencing, training, etc. Click here to apply for assistance. Please allow 72 hours for a response.
Mid-South Spay Neuter Services
Mid-South Spay Neuter’s regular prices for spay/neuter are $55 & up for cats ($35 for feral cats) and $80 & up for dogs. Click here for the breakdown of prices. But they often have grants to help even more for certain people and pet owners. Check here to see if any of the current grants apply to you.
Pet Food Pantry – Friends of the Memphis Animal Shelter. Email FMAS to request assistance.
My pet has behavior problems I don’t know how to deal with.
We’re working on a list of local trainers, but for now, we hope this list of online resources will be helpful to you.
COMMON DOG BEHAVIOR PROBLEMS
- Being destructive in the home
- Separation anxiety
- Resource Guarding
- Aggression toward humans
- Aggression toward other animals
- Pulling on the leash
- Counter surfing
- Eating poop
COMMON CAT BEHAVIOR PROBLEMS