City Services Update as of July 20, 2023

The City of Memphis is asking residents to take extra precautions to stay cool while their power may be out. With the forecast of an extreme heat index, we are reminding residents that they can find relief from the heat at libraries, community, and senior centers during regular business hours. 


The following Senior Centers are open to the public from 10 a.m. – 4 p.m.

Ruth Tate, 1620 Marjorie Memphis, TN 38106

Frayser Raleigh. 3985 Egypt Central Memphis, TN 38128

Lewis, 1188 N. Pkwy Memphis, TN 38105


The following libraries and community centers are open from 10 a.m. – 8 p.m.

Orange Mound Senior Center, 2590 Park Ave. Memphis, TN 38114

Hickory Hill Community Center, 3910 Ridgeway Rd. Memphis TN 38115

Marion Hale, 4791 Willow Rd. Memphis, TN 38117

Benjamin Hooks Library, 3030 Poplar Memphis, TN 38111

Whitehaven Library 4120 Millbranch Rd. Memphis, TN 38116

Cordova Library, 8457 Trinity Rd Memphis, TN 38018

Bartlett Library, 5884 Stage Rd Memphis, TN 38134

Raleigh Library, 3452 Austin Peay Hwy. Memphis, TN 38128


All other libraries, with the exception of Randolph Branch, are open until 6 p.m.


Public Works:

Starting today, we will also begin to haul away the trees that were cut and left at the curb.

  • Downed trees have been reported, and 28 trees have been cleared. This number will fluctuate throughout today.
  • To report a downed tree during regular business hours, please contact 311, and after after-hours, call OEM at 901-636-2525
  • If you suffered damage from the storm on July 18, you may contact the Red Cross for evaluation and potential assistance; call 1 800 Red Cross.


Traffic Engineering:

  • 32 Traffic lights remain out of service due to power outages. This number will fluctuate as MLGW continues to restore power.

Safety Tips for Traffic Signal Outages:

  • Traffic Signal Lights with outages should be treated as a four-way stop
  • Flashing Red Lights should be treated as a stop sign
  • Flashing Yellow Lights – Drivers should proceed with caution only when traffic permits


Traffic Signal Outages

Mt. Moriah at Ridgeway

Mt. Moriah at Hickory Hill

385 at Ridgeway

Poplar Pike at Kirby

Poplar at Kirby

Humphreys at Kirby

Walnut Grove at Mendenhall

Walnut Grove at Tillman

Austin Peay at Egypt Central 

Winchester at Ross

Raines at Ridgeway

I-40 at Covington Pike

Knight Arnold at Mendenhall



The following locations have traffic signal damage. 


Poplar Prescott (Signal Damage)

Winchester at Ross (Substantial Signal Damage, complete knock down)



Randall Tatum


Memphis Animal Service (MAS)

The law requires a doghouse and access to clean food and water during non-life-threatening temperatures, but when temperatures are dangerously hot or dangerously cold, you have to do more than that. You have to bring them inside.



• Don’t rely on your dog to alert you to them being too hot

• Remember, if you live in Memphis, your dog is NOT acclimated to extreme hot temperatures, regardless of breed


Residents experiencing Homelessness:

An emergency cooling center for those experiencing Homelessness is open from 11 a.m. – 9 p.m. at the Hospitality Hub, 590 Washington Ave., Memphis, TN 38105. Persons needing a ride to the cooling center via MATA may contact the Hospitality Hub at (901) 297-1680 to schedule pickup. 


Emergency Cooling Centers provide temporary shelter for those who are impacted by hot weather. The cooling center is intended to supplement the services provided by a shelter. Openings are available at local shelters for anyone who needs a full-service shelter.

Those seeking shelter accommodations are encouraged to seek assistance from our partners.

  • Union Mission (Men’s Shelter), 901-526-8403
  • The Salvation Army (Women or women and children).
  • Other shelter services may be found by calling the 24-hour MIFA hotline at 901-529-4545.



  • Update as of 10:51 a.m., 1,016 outages are reported, affecting approximately 32,848 customers
  • Percentage of customers with power 92.20%
  • To report a power outage, contact MLGW at 901-544-6500.
  • Outage Map
  • To report a gas leak, call MLGW’s 24-hour Emergency Line, 528-4465.


The City of Memphis will continue to keep residents informed with updates on our, as well as Facebook (@MEMCity) and Twitter @Cityof Memphis) as information becomes available.

Call 311 for a service request

Call 211 for community services


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