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The Information Services Division (ISD) is a full-service, multi-disciplinary information technology and services team dedicated to improving Memphis resident’s quality of life whether by addressing City technical issues so employees can quickly and easily serve or developing custom apps that help the City run more efficiently.

Under the leadership of CIO Mike Rodriguez, ISD went from an outsourced vendor model to an inhouse talent model. The transition to inhouse created an opportunity to leap-frog legacy processes, an aging infrastructure, and adopt best-in-class standard operating procedures. This new approach has been highly successful. The division aligns with City objectives for a systematic and supported approach and focuses on innovation to improve the City’s service delivery.

The backbone of ISD is an IT self-service and IT service management cloud-based platform that supports day-to-day operations. This system allows the team to benchmark IT services for efficiency and streamline processes to resolve IT incidents and requests.

Extending beyond what a conventional IT organization offers, ISD applies for and participates in research and development initiatives aimed at making living in Memphis easier through future technologies. An example of this is their partnership with the University of Memphis where LiDAR and machine learning are used to map indoor spaces for public safety. The results of this project might change the way firefighters respond to an event. A commander could better coordinate an event by visualizing the team’s location in the building as they respond. A firefighter could see past smoke to locate important objects, e.g. people and exits.

ISD is responsible for the dial tone to the data center and everything in between. The City’s website is a sample of their work. It helps residents better understand how Memphis government operates, communicates essential and timely information, and provides easy access to needed tools.

CONTACT INFORMATION

Mike Rodriguez
Director and CIO

Information Services
119 S. Main
Memphis, Tn 38103
(901) 636-6229
Fax: (901) 385-7757
CIO@memphistn.gov

Service Desk:
(901) 636-6100

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