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Metro Alarms FAQs

False Alarms

  • What is a false alarm?
    • The activation of an alarm system through mechanical failure, malfunction, improper installation or through the negligence of the owner or user of the alarm system, which activation results in a response by a law enforcement agency. This means an alarm is considered a false alarm when law enforcement agencies respond to an alarm incident and found no reasonable evidence of suspicious activity or a crime.
  • How many free false alarms do I get?
    • Permitted alarm customers will only get one free false alarm. The second false alarm and all subsequent false alarms will result in a fine, plus cost of service charge.
    • Unpermitted alarms will not be allotted a free false alarm. When a false alarm occurs, unpermitted alarm customers will be liable for an additional $20 administrative fee, and be subject to cost of service charges.
  • How can I dispute a false alarm?
    • You can submit your dispute to: metroalarms@memphistn.gov
    • Any individual or entity which receives notice of a false alarm may dispute the false alarm by filing with the Metro Alarm Office in writing, within 30 business days of the notification of the false alarm.  
    • Disputes for Commercial alarms verified by in-Person Confirmation that result in a false disposition, must be notarized statement by the individual that verified the incident.

 

Permits

  • Why do I need a permit?
    • Permitted alarms systems ensure your alarm occurrences are better tracked, help 911 communications deliver services more accurately.
  • How do I know if I’m registered?
    • Email alarmquestions@memphistn.gov

       

  • How do I get a permit for my alarm?
    • If you already have an alarm, you likely already have a permit that just needs to be renewed annually. If you know you know your login information, account number and invoice number, you can access you your account at alarmpayments.memphistn.gov IF YOU DO NOT KNOW, Contact alarmquestions@memphistn.gov for access to your account

       

  • When does my permit expire?
  • Permits expire annually on June 30th
    • Permits issued in the first six months of the calendar year (between January and June) are due by June 30 of the following year.
  • You will receive a renewal reminder notice annually by mail

     

  • What happens if I don’t renew my permit?
    • If you do not renew your permit, your alarm system will be considered unpermitted and will be subject to additional fees. Late payments will incur an additional fee.

       

  • What are the costs for permits?
    • Registration for new permits is $30 for residents and $60 for commercial businesses
    • Renewals are $10 for residents and $25 for commercial business

 

 

Fees

  • What is changing?
    • Permitted alarm customers will only get one free false alarm. The second false alarm and all subsequent false alarms will result in a fine, plus cost of service charge.
    • Unpermitted alarms will not be allotted a free false alarm. When a false alarm occurs, unpermitted alarm customers will be liable for an additional $20 administrative fee, and be subject to cost of service charges.
    • Commercial “Hold Up” alarms are now subject to an additional fee.
  • What is the cost of service for a police false alarm?
    • $90 per call
  • What is the cost of service for a Fire false alarm?
    • $250 per call

 

No. of False Alarms Dispatched for Police for permitted alarms

Action Taken

Fine

Fees

1

Written Notice

No Fine

No Fees

2-6

Written Notice

$50.00

Cost of Service

7 or more

Written Notice, potential revocation of permit, ordinance and/or board summons, future alarms may be considered false in nature and may require additional confirmation prior to response

$50.00

Cost of services + court costs and fines

No. of Unintentional Dispatches for Fire

Action Taken

Fine

Fees

1

Written Notice

No Fine

No Fees

2 or more

Written Notice and/or board summons

$50.00

Cost of service + court costs and fines

No. Hold Up Alarms for permitted systems

Action Taken

Fine

Fees

1

Written Notice

No Fine

No Fees

 

2 or more

Written Notice

$50.00

Cost of service + additional resource service cost

2019 Fire Cost of Service $250 per call; 2019 Police Cost of Service; $90 per call

 

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