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Mission, Vision and Values

Every day, over 8,000 men and women get up and go to work for Memphis.

Each one of them plays key part in ensuring the 650,000+ people who live and work in our city enjoy excellent quality of life. Together, they're transforming the Memphis experience.

City employees represent a diverse set of backgrounds, professions, skills, and interests, but one thing they have in common is a commitment to providing excellent services to Memphis’ residents and visitors alike. Not because it’s their job, but because it’s our mission: to be brilliant at the basics - delivering reliable, responsive high-quality services. We're purposed with improving the quality of life for Memphians, everyday.



We do this by upholding our 4 cultural values: 

  • Innovation, Researching best practices and innovating current processes to ensure the best service and use of resources for our residents.
  • Collaboration, Mandating that we break all silos across the organization and ensure that we bring the best minds together to solve problems.  Also, by always being inclusive of others and striving for a diverse workforce.
  • Accountability, Setting clear expectations and holding all employees accountable for completing goals and delivering quality services. 

  • Service, The heart of public service is being a servant leader. Ensure that we have a clear standard that serving citizens of Memphis is our number one priority.

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