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From potholes, abandoned vehicles, high weeds on vacant lots, and curbside trash to faulty traffic signals and derelict and abandoned homes, 311 makes it easy to submit service requests online — and track them, too. Each time you complete a service request online, you will be assigned a tracking number that you can use to at any time to see when a City representative expects to investigate or take care of your request.


You can submit a service request three ways:

1. Register and log in to submit your service request online. You will be able to track the status of your request online from the moment you submit it until your request is resolved. You can log in here, register here, and learn more about how to use the online support center here


2. Submit your service request through our 311 smartphone app, available on the App Store and Google Play.

3. Call 311. 


Contact 311
125 N. Main St.
Room #438
Memphis, TN 38103

(901) 636-6500
fax: (901) 636-6200
tty: (901) 636-6501

Monday - Friday
8 a.m. - 5 p.m.

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