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COVID STAFFING NOTICE

COVID STAFFING NOTICE


The health and safety of our employees and residents remain a top priority, and the increase in COVID-19 cases may impact City of Memphis services. We thank you for being patient as we take the appropriate precautionary measures to limit the spread of COVID-19 while providing the best service possible.  

COM Employee COVID-19 Status 1/13/2022

DivisionPositives Off WorkQuarantines Off Work
City Council04
City Court Clerk24
Planning and Development00
Engineering123
Executive1111
Finance46
Fire7412
General Services1015
Housing and Community Development30
Human Resources00
Information Technology22
Libraries2218
Neighborhood Improvement56
Business Diversity and Compliance00
Parks2524
Police Services227140
Public Service Corps21
Public Works4027
Solid Waste2119
Total460292

Solid Waste

Staffing shortages and seasonal volume have delayed collections for the Solid Waste Division. Customers are asked to present their carts curbside on their regular collection day and leave until collected. Your patience is appreciated as we work to restore scheduled services as soon as possible

Parks

Due to staffing shortages, community and senior centers will operate at 50% capacity until further notice. Reservations for pick-up/walk-in basketball will be required during this period. Click memphisparks.com/rentals/community-center-rentals/ for a listing of community centers to reserve your time.

Libraries

Memphis Public Libraries continues to operate all branches at full capacity while respecting social distancing guidelines in accordance with CDC recommendations. All planned in-person programming will still continue at this time. We also encourage Library patrons to support our many virtual programs taking place daily.

311

Staffing shortages in the 311 Call Center is causing longer call wait times. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store.


Other Partner Agencies

Memphis Housing Authority

The Housing Choice Voucher Program (HCVP) office is closed, and HCV services are provided remotely. Clients may call the HCVP Customer Service Center at (901) 544-1347 anytime during regular business hours Monday – Friday, 8:00 a.m. – 5:00 p.m. The HCVP team is also available via email and fax to assist you.    Due to the high volume of customer inquiries received daily in the HCVP office, all voicemails and emails will be responded to within two business days.

HCV CUSTOMER SERVICE CENTER  (901) 544-1347
HCV SERVICE                                                               EMAIL ADDRESS
Customer Service – General inquiriesHCV.customerservice@memphisha.org
HAP ContractsHCV.contracts@memphisha.org
InspectionsHCV.inspect@memphisha.org
Family Self-SufficiencyHCV.fss@memphisha.org
PortabilityHCV.port@memphisha.org
Request for Tenancy Approval (RTA)HCV.rfta@memphisha.org
FinanceHCV.finance@memphisha.org
Recertification – annual & interim changesHCV.recert@memphisha.org
HCV FAX LINE: (901) 544-1375

MLGW

MLGW has temporarily extended its Residential Care Center hours; Service Advisors are available from 8 a.m. to 7 p.m. Customers may also be able to conduct their business using our online tools.

MLGW Community Offices offer drive-thru for customer payments at three locations (Whitehaven, North and Millington) and drop boxes at all five offices. Walk-in traffic is restricted at all locations for public and employee safety. The chart below breaks down the services by location.

Community Offices Drive-thruDrop-box
Downtown (245 South Main)NOYES
South (2935 Lamar Avenue)  YESYES
Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday
Millington (5131 Navy Road) YESYES
Hours: 8 a.m. – 4:30 p.m., Monday-Friday
North (2424 Summer Avenue) NOYES
Whitehaven (1111 East Shelby Drive)YESYES
Hours: 8:30 a.m. – 5 p.m., Monday-Thursday; 8:30 a.m. – 6 p.m. on Friday