Be Ready


Be Ready

OEM encourages all resident’s to make emergency preparedness a top priority by joining the nationwide “Be Ready” effort. The national ready campaign is designed to provide citizens the information to complete the necessary steps to protect themselves and their families against any hazard. By following the steps and documents below you can assure that the next time disaster strikes you will be prepared.


Know Who To Call

Call 911

  • When you are in immediate danger or witness a crime in progress.
  • For a serious injury or medical condition.
  • Any other situation needing urgent attention.

Call 311

  • When you need access to non-emergency services or information about City government programs.
  • Do NOT call 311 for emergencies.
    • Other ways to connect to 311:
      • Contact 311 online
      • 311 App on your smartphone

Services Available:

    • Missed Garbage Collection
    • Potholes
    • Code Violations
    • Dead Animal Pickup

Emergency Phone Tips

If you call 911, specify the type of emergency (fire, medical, police) and be prepared to answer questions. During a medical emergency, turn a light on so that emergency responders can find your home.

Please use the telephone only when absolutely necessary to keep the lines free for emergency calls. 

Call 211

  • When you need access or connections to community services.
  • Do NOT call 211 for emergencies
    • Other ways to connect to LINC 211
      • Contact LINC 211 online
      • Services are accessible to the hearing-impaired by calling TTY 415-2701.  Toll free access is also available at (855) 354-4211.
    • Services Available:
      • Clothing 
      • Community Clinics 
      • Disaster Services 
      • English Instruction 
      • Emergency Food 
      • Foreclosure Assistance 
      • Furniture 
      • GED 
      • Home Weatherproofing 
      • Legal Services
      • Literacy Programs 
      • Mortgage Assistance 
      • Rent Assistance 
      • Substance Abuse 
      • Transportation 
      • Tutoring Services 
      • Utility Assistance 
      • Free Senior Tax Help 
      • Free Tax Assistance 
      • Teen Pregnancy 
      • Youth Programs 


Tip: if you rely on medical equipment that requires electric power, ask your utility company if the medical equipment qualifies you to be listed as a life-sustaining equipment customer. Learn more about listing as a life-sustaining equipment customer ( )

Memphis Light, Gas, and Water

Alternately, you may call (901) 544-6549 to report a streetlight outage or to check on the status of a previously reported streetlight outage.


Insurance Resources

Tip: buy the right insurance. If you rent your home, renter’s insurance will insure the items inside your apartment. If you are a homeowner, make sure your home is properly insured — flood and wind damage are not covered in a basic homeowner’s policy.


Business Readiness

Every business should have a plan

How quickly your company can get back to business after a terrorist attack, tornado, fire, or flood often depends on emergency planning done today.

FEMA outlines common sense measures business owners and managers can take to start getting ready. It provides practical steps and easy-to-use templates to help you plan for your company’s future. These recommendations reflect the Emergency Preparedness and Business Continuity Standard NFPA 1600 developed by the National Fire Protection Association and endorsed by the American National Standards Institute and the Department of Homeland Security. It also provides useful links to resources providing more detailed business continuity and disaster preparedness information. Here are few useful tips:

Know what kinds of emergencies might affect your company.

  • Create a crisis communication plan which details how you will be in contact with employees, customers and others during and after a disaster.
  • Practice the plan by doing drills and exercises to help you and your employee prepare.
  • Encourage your employees and their families to create and emergency plan. Visit the Family Readiness website for tips.
  • Review your insurance policy to ensure your coverage is adequate.
  • Take steps to protect your data and information technology systems from cyber- attacks.

For more information on business readiness, visit FEMA’s Ready Business” page.

Additional Local, State, and Federal Government Resources

    Call 311 for a service request

    Call 211 for community services


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