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                       New Supplier Frequently Asked Questions

  1. How do I login to City’s eProcurement System?

 

 For new suppliers with no previous login:

Open your web browser and enter the following (or click the link): https://www.memphistn.gov/

      1. Click on “BUSINESS”.
      2. Click on “BECOME A SUPPLIER”.
      3. Click on “Register to Become a Supplier”. This opens the system log in screen.

 

For existing suppliers:

Open your web browser and enter the following (or click the link): https://www.memphistn.gov/

      1. Click on “BUSINESS”.
      2. Click on “BECOME A SUPPLIER”.
      3. Click on “City eProcurement System”. This opens the system log in screen.

 

  1. What if I have forgotten my password? How can I reset my password?

 

If you are unable to reset your password using the online prompt, please call the Vendor Management Team at 901-636-6440. You may also send a password reset request to  [email protected].

 

  1. How do I submit a quote?

 

Note that you must acknowledge your participation before you can create and submit your response.

Submitting a quote is a two-step process:

      1. Accept the invitation by logging in to the iSupplier portal (See Question 1 for login instructions).
      2. Create Quote in the iSupplier portal.

 

  1. What should I do if I am not receiving notifications for RFQs?

 

The City of Memphis maintains its supplier lists based on commodities. All suppliers on the supplier list for a particular commodity are notified when there is a bid for that commodity.

If you do not receive a notification of an open RFQ for a particular commodity, then you should update your commodity codes in the iSupplier portal:

 

        1. Login to City’s eProcurement System by clicking on the link and using login credentials: https://ebusiness.memphistn.gov/OA_HTML/AppsLocalLogin.jsp
        2. Choose CMEM Supplier Portal

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      3.Click on Administration tab

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      1.          4.Click on Products and Services:

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      1.           5.Click on “Add” Button

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    1.                      6.Browse for a required commodity and select it by clicking the “Applicable” check box and “Apply”.

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  1. I have not received a notification for an RFQ; can I still submit a quote?

 

Most of the RFQs published by the City of Memphis are open for bidding from all suppliers even if they are not on the supplier list. Details of all open RFQs are posted on the City of Memphis  website – https://www.memphistn.gov/rfp/.

        1. Login to the City’s eProcurement System: https://ebusiness.memphistn.gov/OA_HTML/AppsLocalLogin.jsp.
        2. Click “CMEM Sourcing Supplier” and “Sourcing Homepage”:

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      3 .In the field for “Search Open Negotiations”, choose Number and enter the RFQ number. Click on “GO” button. This will display the search resu

    1.                    4.Click on the RFQ number to display the RFQ details.
    2.                    5.Proceed with the process to submit a quote.

 

  1. 6.We have multiple contacts in our company; can the notifications be emailed to all the contacts?

 

Notifications for electronic bid solicitations will be sent to the primary email address that was provided. If you have multiple contacts that need to review the bid, then you should circulate the bid  internally.

 

  1. I received an invitation to bid on an RFQ. Where can I find the specifications?

 

Specifications are attached at the line level details of the RFQ. To access the specifications:

 

        1. Login to the City’s eProcurement System: https://ebusiness.memphistn.gov/OA_HTML/AppsLocalLogin.jsp
        2. Click “CMEM Sourcing Supplier” and “Sourcing Homepage”:

      Navigator                                                                                                                              3.You should see the RFQ either in the Your Active and Draft Responses section or in the Your Company’s Open Invitations section.                                                    4.Click on the RFQ (Negotiation) number.                                                                                                                                                                                                                    5.Click on Lines Tab:

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  1.                                6. Click on Line link:

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  1.                                7.You will see all the specifications in the Notes and Attachments

 

  1. How will I be notified when an RFQ is awarded?

 

The City of Memphis will send an email to all suppliers who have been invited to submit quotes for an RFQ. All suppliers will be notified of the winning bidder via email.

 

  1. An RFQ was awarded to me. How will I know when the PO/Contract is ready/approved?

 

After approving a Purchase Order or a Contract, City of Memphis will send an email notifying the supplier that the PO/Contract has been approved and is ready for printing. Supplier should then login to the City’s eProcurement System and print and/or save the PO/Contract. Please see instructions below:

 

        1. Login to the City’s eProcurement System: https://ebusiness.memphistn.gov/OA_HTML/AppsLocalLogin.jsp.
        2. Click CMEM Supplier Portal:

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4.Choose “Printable View” from the drop-down and select the “Go” button to print the PO/Contract:

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  1. How can I view payment information after an invoice has been submitted?

 

        1. Login to the City’s eProcurement System: https://ebusiness.memphistn.gov/OA_HTML/AppsLocalLogin.jsp.
        2. Click CMEM Supplier Portal:

      Navigator                                                                                                           3.Click on the Finance tab and select “View Payments”. Enter the search criteria and click “Go”:

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