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Information Technology

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Our Mission

The Information Technology Division provides solutions that upgrade our technical infrastructure, promote progressive implementations, and expand our innovative path to benefit all City of Memphis employees and citizens.

Our Vision

Information Technology is committed to providing technology-based solutions that enable the city government to connect with and better serve the constituents of the City of Memphis in ways that improve the quality of every experience.

Our Core Values

To operate with integrity

To provide quality customer service

To be professional, proactive, and competent

To build positive relationships

To communicate effectively

To find areas for professional development

Our Focus

Our Departments

Administration

Administration

Ensures that the mission, vision and core values are upheld. Responsible for the overall function of the Information Technology Division.

Enterprise Applications
Enterprise Applications Department

Enterprise Applications
Maintains and supports over 120 Applications including Oracle EBS and Fusion, Microsoft Applications, GIS. Provides website design, implementation, and content management for the City’s internet and intranet websites.

Finance

Finance
Manages City’s contracts with third party organizations and supports City divisions’ information technology funding needs by providing capital budget planning and procurement assistance.

Data Center

Data Center
Manages a world-class network operation data center that houses the City’s mission critical applications, communications, and e-government initiatives.

Security

Security
Oversees firewall security, intrusion detection, VPN for remote access, protection against viruses and spam, and encryption for web systems.

Operations

Operations
Responsible for the processes administered by the IT department to include administrative processes, training, and support for hardware and software, for both internal and external customers.

Service Delivery

Service Delivery
Troubleshoots computer, printer and communications problems. Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements. Manages the Technology Service Desk to oversee requests for computer, telecom, applications, and other related technology issues from end users. Manages the flow of hardware/software goods from manufacturers and maintains inventory records.

Network/Telecom

Network
Manages City network needs and services to include, network hardware and software, telephone lines, telephone systems and contact centers.

Project Management

Project Management

Responsible for planning and overseeing projects to ensure they are completed on time and within the scope and budget.  Ensures IT programs meet division goals and requirements.

CONTACT INFORMATION

Kimberly Bailey, Chief Information Officer
Information Technology Division
119 S. Main
Memphis, TN 38103
(901) 636-6229
CIO@memphistn.gov