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Information Technology

Our Vision
Information Technology is committed to providing technology-based solutions that enable the city government to connect with and better serve the constituents of the City of Memphis in ways that improve the quality of every experience.

Our Core Values 
To operate with integrity
To provide quality customer service
To be professional, proactive, and competent
To build positive relationships
To communicate effectively
To find areas for professional development

Our Mission
The Information Technology Division provides solutions that upgrade our technical infrastructure, promote progressive implementations, and expand our innovative path to benefit all City of Memphis employees and citizens.

Administration

Administration
Ensures that the mission, vision and core values are upheld. Responsible for the overall function of the Information Technology Division.

Enterprise Applications

Enterprise Applications
Maintains and supports over 120 Applications including Oracle EBS and Fusion, Microsoft Applications, GIS. Provides website design, implementation, and content management for the City’s internet and intranet websites.

Finance

Finance
Manages City’s contracts with third party organizations and supports City divisions’ information technology funding needs by providing capital budget planning and procurement assistance.

Data Center

Data Center
Manages a world-class network operation data center that houses the City’s mission critical applications, communications, and e-government initiatives.

Security

Security
Oversees firewall security, intrusion detection, VPN for remote access, protection against viruses and spam, and encryption for web systems.

Operations

Operations
Develops and implements the framework, strategies, processes, and plans for the City’s IT Division. Ensures IT programs meet division goals and requirements. Manages IT related projects. Works with City divisions to support their business processes and assists to improve these processes through technology solutions.

Service Delivery

Service Delivery
Troubleshoots computer, printer and communications problems. Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements. Manages the Technology Service Desk to oversee requests for computer, telecom, applications, and other related technology issues from end users. Manages the flow of hardware/software goods from manufacturers and maintains inventory records.

Network

Network
Manages City network needs and services to include, network hardware and software, telephone lines, telephone systems and contact centers.

CONTACT INFORMATION

Kimberly Bailey, CIO
Information Technology Division
119 S. Main
Memphis, TN 38103
(901) 636-6229
CIO@memphistn.gov

Twitter:
@CIOMemphis