|Mayor Paul A. Young - Transition Team Recommendations

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Information Technology

Eric Keane, Chief Information Officer , [email protected]

150 Peabody Place, 1st Floor Memphis, TN 38103

(901) 636-6229

Our Mission

To be exceptional at providing technological solutions and support to benefit City employees and citizens while operating with integrity and promoting collaborative partnerships.

Our Vision

To be a public sector technology leader in the internet of things (IoT), cybersecurity, emerging technologies, and process automation.

Our Core Values

  • To operate with integrity
  • To provide quality customer service
  • To be professional, proactive, and competent
  • To build positive relationships
  • To communicate effectively
  • To find areas for professional development



Ensures that the mission, vision, and core values are upheld. Responsible for the overall function of the Information Technology Division.

Enterprise Applications

Maintains and supports over 120 applications including Oracle EBS and Fusion, Microsoft Applications, GIS. Provides website design, implementation, and content management for the City’s internet and intranet websites.


Manages City’s contracts with third party organizations and supports City divisions’ information technology funding needs by providing capital budget planning and procurement assistance.

Data Center

Manages a world-class network operation data center that houses the City’s mission critical applications, communications, and e-government initiatives.


Oversees firewall security, intrusion detection, VPN for remote access, protection against viruses and spam, and encryption for web systems.


Responsible for the processes administered by the IT department to include administrative processes, training, and support for hardware and software, for both internal and external customers.

Service Delivery

Troubleshoots computer, printer, and communications problems. Assembles, installs, configures, modifies, moves and/or relocates hardware/software per end user requirements. Manages the Technology Service Desk to oversee requests for computer, telecom, applications, and other related technology issues from end users. Manages the flow of hardware/software goods from manufacturers and maintains inventory records.


Manages City network needs and services to include, network hardware and software, telephone lines, telephone systems and contact centers.

Project Management

Responsible for planning and overseeing projects to ensure they are completed on time and within the scope and budget.  Ensures IT programs meet division goals and requirements.


Call 311 for a service request

Call 211 for community services


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